- by Gery, Gloria. Online Learning/Performance Support. Los Angeles, California. October 20, 1999. Develop an understanding of the characteristics and behaviors of software systems that generate immediate work performance. View demonstrations of numerous systems and discuss what makes them work. Focus on the difference between traditional and performance centered systems. Understand the relationship between intrinsic support that is inherent to the software and extrinsic and external support that compensates for the inability or failure to incorporate support directly into the software. Understand how development methods differ for creating these new kinds of systems. Realize the roles and relationships of different team members, including those with traditional training backgrounds. Discuss the relationship between performance support and knowledge management.