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The Logic Underlying the Intelligent Technologies Used in Performance Support. Who is in Control?
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- by Whitney Quesenbery.
Technical Communication. November 1, 2002. Volume 49 Number 4.
There are lots of issues and considerations in determining whether and how much to structure performance using intelligent technologies. In this thoughtful article, Whitney Quesenbery of Cognetics, Inc. delineates and discusses many of them. She surfaces the issues about performer control so that designers can consciously consider the alternatives and trade offs. This article is available with permission of the Society for Technical Comunications. www.stc.org
The link address is: http://files.epsscentral.info/gery/pdfarticles/quesenbery.pdf
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