Factors in Determining Electronic Support Options: Task Support, Reference, Instruction or Collaboration
- by Gloria Gery, Gery Associates.
Technical Communication. November 2, 2002. Volume 49 Number 4.
Gloria Gery focuses on understanding how powerful learning in context can be. She discusses the theories of Situated Learning and then summarizes considerations in determining how best to support performers while working in context. Criteria for making decisions are summarized in a useful table. This article appeared in the award winning special issue of Technical Communications edited by Professor Saul Carliner. This article is available with permission of the Society for Technical Communications. http://www.stc.org
The link address is: http://files.epsscentral.info/gery/pdfarticles/GerySTC.pdf