The Enterprise Nervous System
- by Johnny Henkel.
Enterprise Application Integration. June 2003.
Performance Support can mean many things... and integrating resources so that people don't have to map processes to software applications and components is one of the most important one. Johnny Henkel begins a discussion of a concept called Enterprise Nervous Systems. It's worth a read.
The link address is: http://files.epsscentral.info/gery/pdfarticles/Enterprise%20Nervous%20System.pdf