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Back to Fundamentals: The Business Realities of Funding for Performance Support Projects
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- by Margaret Driscoll (IBM) and Colin Hynes (Staples, Inc.).
Technical Communications. November 1, 2002. Volume 49 Number 4.
Driscoll & Hynes provide general guidance on building a realistic and persuasive business case for performance support. The article includes a detailed case study to demonstrate how to prepare the different components of a business case. Additional issues to consider are explored.
The link address is: http://files.epsscentral.info/gery/pdfarticles/Driscoll_Hynes.pdf
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