2003 and Beyond: This is the best time to revisit EPSS.
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If the word performance in performance support means business (or organizational) performance through human performance, then success of EPSS is influenced as much by the business climate as it is by the human factors and the means to deliver knowledge. The best solutions, tools, and techniques today are those that provide organizations with the means to quickly and efficiently meet business goals and the needs of the real people who have to get the work done and do so in the climate of the “new normal.” This article introduces Gary Dickelman's "EPSS Revisited," an ISPI publication for which he served as editor. (ISPI's Performance XPress, Nov. 2003)
The link address is: http://www.performancexpress.org/0311/mainframe0311.html#title3
EPSScentral Announces Recipients of 2007 PCD Awards
